PROVIDERS - Click on the Providers tab above to enter the Provider Portal. After the Medicaid Application . More information, including when and how to choose a health plan, will be shared in the future. Open enrollment for NC Medicaid Managed Care will begin on March 15, 2021, and it will continue through May 14, 2021. Welcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). PCG Claiming System NC Medicaid Administrative Claiming (MAC) Email Password Forgot Password Register. North Carolina Medicaid Important Information for North ... Because North Carolina has suspended its transition to new NC Medicaid health insurance plans, you will continue getting your health services as you do today. NC Department of Health and Human Services 2001 Mail Service Center Raleigh, NC 27699-2000 Customer Service Center: 1-800-662-7030 For COVID-19 questions call 2-1-1 If you have questions, you can contact NC’s Medicaid Contact Center at 888-245-0179. STATE AND FISCAL AGENT STAFF - Click on the Operations tab above to enter the Operations Portal … To be able to apply for Medicaid coverage in North Carolina, residents may use four distinct approaches: online at ePass, by phone, with a paper program, or in person at a Social Services office. RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. Until Medicaid Managed Care begins in July, keep getting Medicaid and NC Health Choice care and services the way you do now. North Carolina has resumed the implementation of Medicaid Managed Care, scheduled to launch July 1, 2021. Online applications can also be taken using or by phoning 1-800-318-2596. The new enrollment website provides information about who will need to choose a health plan, who will stay in the traditional Medicaid program—which is known as NC Medicaid Direct—and who will be able to choose between the two.